Data protection guidelines

Bijago is an ecommerce platform that helps merchants build and run their online stores. We are committed to protecting your privacy and handling your information transparently.

Bijago privacy policy

This Privacy Policy describes how Bijago LLC ("Bijago," "we," "us," or "our") collects, uses, and shares personal information when you visit bijago.com, sign up as a merchant, or interact with a store built on Bijago (the "Site"). It also covers the Bijago Desk mobile app, described in its own section below.

Last updated: October 11, 2026

• Cookies – Data files placed on your device, used to keep you signed in and remember your preferences. ( Learn more about cookies and how to disable them: http://www.allaboutcookies.org )
• Log Files – Track actions on our dashboard and collect IP address, browser type, ISP, referring/exit pages, and timestamps, mainly for security and troubleshooting.

Customers of a Bijago-powered store

If you are a customer of a store built on Bijago, the merchant you purchased from collects and controls your personal information (such as your name, email, shipping and billing address, and order details) for the purpose of fulfilling your order. Bijago processes that information on the merchant's behalf, as described in "How Bijago handles merchants' customer data" below. For questions about your own order or personal information, please contact the merchant directly — Bijago is not the merchant of record for goods sold through the platform.

• Provide, operate, and maintain your Bijago store and dashboard
• Process your subscription billing, AI credit purchases, and platform fees
• Communicate with you about your account, orders, and platform updates
• Screen for potential fraud or misuse of the platform
• Provide customer support

• Stripe — to process subscription billing, AI credit purchases, and (for merchants) storefront payments. Learn more: Stripe Privacy Policy
• Our AI content provider — to generate optional AI-assisted product and content suggestions. Only product/content details are sent, never customer personal information.
• Cloud hosting and storage providers — to host the platform and store uploaded media.
• As required by law, to comply with legal process, or to protect our rights, users, or the public.

• If you are a merchant's customer and have questions about how your information is used, please contact that merchant directly.
• If you are a merchant, you are responsible for having your own privacy policy and lawful basis for collecting your customers' information.

• Sign in with Google – If you choose to sign in using your Google account, we receive your name, email address, and profile picture from Google. We use this only to create and authenticate your Bijago account — we do not access your Gmail, Google Drive, Google Calendar, or any other Google Workspace data.
• Google Merchant Center (optional, merchant-initiated) – If you connect your store to Google Merchant Center, you authorize Bijago to read and write your product catalog (via Google's Content API for Shopping, scope: www.googleapis.com/auth/content) so your products can be listed on Google Shopping. We use this access only to sync the product data you manage in Bijago — nothing more.

• We do not use Google user data for serving advertisements, and we never sell or transfer Google user data to data brokers, third parties for their own marketing, or any party for determining creditworthiness or lending eligibility.
• We do not use Google user data to develop, improve, or train any generalized (non-personalized) AI or machine learning models. Our optional AI content tools use only the product/content details you provide, never data obtained through Google APIs.
• Google OAuth access and refresh tokens are encrypted at rest (AES-256-GCM) and are only ever decrypted server-side, at the point of use.
• If you disconnect Google Merchant Center or delete your Bijago account, we stop using the associated Google access and delete the stored tokens.

• What we access – The Facebook Pages you manage, a Page access token, your product catalog(s) connected to that Page, and (if linked) the username, profile picture, and follower count of the Instagram Business Account associated with that Page.
• Why we access it – Solely to publish and keep your Bijago product catalog in sync with your connected Facebook/Instagram Shop, and to display that connection's status inside your Bijago dashboard. We do not access your personal Facebook profile, posts, friends list, or messages.

• We do not sell or share Meta Platform Data with data brokers or any third party for their own marketing purposes, and we do not use it to serve advertisements.
• We do not use Meta Platform Data to develop, improve, or train any generalized (non-personalized) AI or machine learning models.
• Meta access tokens are encrypted at rest (AES-256-GCM) and are only ever decrypted server-side, at the point of use.
• You can disconnect your Facebook Page/Instagram Shop at any time from your store's Sales Channels settings, which immediately stops any further access and deletes the stored token. You may also request deletion of any Meta Platform Data we hold about you by emailing hello@bijago.com — we will delete it within 30 days, except where we must retain it to comply with law.

• Signing in. We use the email address of your admin account, and the name on that account. You can sign in with an emailed link or, if we have turned it on, with your password. Your password is never stored on your device, and on our servers it is stored only in hashed form.
• Device information. The app creates a random identifier that it keeps in your device's secure storage, and it shares your device's model name (for example, "iPhone 16 Pro"). We use these to recognize the devices signed in to your store, keep you signed in, and let you sign a device out.
• Push notifications. If you allow notifications, we store a push token for your device so we can send you store alerts such as new orders and messages. To protect your customers, alerts that involve a customer's name, email address, or message use generic wording. Notifications are delivered through Expo's push notification service and through Apple's and Google's push networks, which receive the push token and the notification text. You can turn notifications off in your device settings or choose which kinds you receive in the app's Settings, and signing out removes the device's push token.
• Store data. The app shows information from your store that we hold on your behalf, such as orders, customers, products, reviews, and messages. It is shown to you and is not used for any other purpose.
• No advertising or tracking. The app does not contain advertising or third-party analytics, does not track you across other companies' apps or websites, and does not ask for your location, contacts, photos, or camera.
• App updates. When it opens, the app asks our servers whether a newer version of the app is available. That request includes the app version and your device platform.
• Deleting your account and data. A store Owner can delete the store from Settings in the Bijago web admin (Danger Zone). Billing is cancelled immediately, the store's data is kept for 30 days in case you change your mind, and the request can be cancelled during that time. After that the data is permanently deleted. You can also ask us to delete your account and associated data, including if you are not the store Owner, by emailing hello@bijago.com from the email address on the account.

• To exercise these rights over your Bijago merchant account information, contact us at hello@bijago.com.
• If you are a merchant's customer, please direct requests about your own information to that merchant — Bijago will assist merchants with these requests as needed to comply with applicable law.

Contact us

Bijago LLC
610 E Zack St Ste 110-2177
Tampa, FL 33602
United States
hello@bijago.com